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Reporting into the Operations organization, the Business Operations Lead position will work across Dapra's entire matrix of divisions and functions. The ideal candidate is a team player who will be engaged across various business areas. Responsibilities include supporting both customer service and various operational functions, creating robust documented processes, developing reporting metrics, and realizing cross-functional improvements. The position role would play a key role in the strategic efforts of the business.

Note: This role is located in our Bloomfield, Connecticut office. This is not classified as remote.

Responsibilities:

  • Support requests from both external customers and field sales team for pricing, order entry, order expedite, order status, and follow-up.
  • Collaborate with other functions to ensure a smooth transition of orders through the system to final shipment, including follow-up to ensure information is appropriately processed and the customer is satisfied.
  • Provide support to both purchasing and manufacturing for logistics (including procurement, pricing, inventory control, etc.) to ensure order fulfillment requirements.
  • Troubleshoot customer service issues, support other customer service team members, and provide recommendations to root cause resolution.
  • Ensure pricing models and plan discounts are accurate and applied to various customers correctly.
  • Develop business-level processes to improve overall efficiency.
  • Coordinate and backfill coverage, when required, for customer service and other operational functions.
  • Direct collaboration with both the CEO and CFO on project-based activities.
  • Other additional administrative tasks, as requested.

Education and Experience:

  • BA/BS Degree or 5+ years of administration, project management, customer service, and/or purchasing experience.
  • Experience and track record of managing multiple tasks with an operational mindset.
  • Strong managerial skills.

Additional Qualifications:

  • Experience in Industrial Manufacturing industries is a plus.
  • Exposure to Accounting a plus.
  • Familiarity with desktop software such as MS Office, CRM, and ERP systems.
  • Energetic and positive disposition with a willingness to learn new tasks and thrive with working in a high-volume, evolving environment.
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Note: This role does not offer sponsorship and those who are legally authorized to work in the United States will be considered for this opening.

Competitive Compensation and Benefits Package (Including Health, Dental, Vision, 401K)

Dapra Corporation reserves the right to revise or amend duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

Dapra Corporation is an Equal Opportunity Employer. It is our policy to provide equal employment opportunities to applicants and employees in all phases of our operation without regard to their age, race, color, religion, gender, gender identity, sex, pregnancy, childbirth, sexual orientation, marital or civil union status, disability, national origin, ancestry, veteran status, or any other classification protected by federal, state or local law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.